Privacy policy

Last updated: October 12, 2026

Bowrose operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). Bowrose is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including credit card, debit card and financial account numbers, payment card details, transaction details, form of payment, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including the items you view, add to your cart or wish list, or purchase, return, exchange or cancel, as well as your past transactions.
Communications with us, including the information you include in your messages, for example when contacting customer service.
Device information, including details about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about how you interact with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to provide certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, personalizing and improving the Services. We use personal information to provide you with the Services, including to perform our contract with you, process your payments, complete your orders, remember your preferences, send you account notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, and create a personalized shopping experience for you. This may include using personal information to improve the Services.
Marketing and advertising. We use personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing you online advertisements based on your previous activity.
Security and fraud prevention. We use personal information to authenticate your account, provide a secure payment experience, detect or investigate fraudulent, illegal or malicious activity, and protect our Services.
Communicating with you. We use personal information to provide you with customer support, respond to your requests and maintain our business relationship with you.
Legal reasons. We use personal information to comply with applicable law, respond to valid legal process, including requests from competent authorities, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes:

To Shopify, vendors and other third parties who perform services on our behalf (for example, payment processing, data analytics, customer support, cloud storage and shipping).
To business and marketing partners to provide you with advertising services. Our partners will use your information in accordance with their own privacy policies.
When you request it or consent to the disclosure of certain information, for example to ship products to you or through social media widgets.
To our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, and to protect our rights and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be shared with Shopify and with third parties that may be located in countries other than your country of residence. We use advanced Shopify features that incorporate information from your interactions with our store and with other merchants. In those situations, Shopify is responsible for processing that information. To learn more, please visit Shopify's Consumer Privacy Policy. You can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites operated by third parties. If you follow links to unaffiliated websites, you should review their privacy policies. We do not guarantee and are not responsible for the security of those websites.

Children's Data

The Services are not intended for minors, and we do not knowingly collect personal information from children under the age of majority. If you are the parent of a child who has provided us with personal information, you can contact us to request its deletion.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee "absolute security." How long we keep your information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right of access. The right to request access to the personal information we hold about you.
Right to deletion. The right to request that we delete your personal information.
Right to correction. The right to request that we correct inaccurate personal information.
Right to portability. The right to receive a copy of your personal information and to request its transfer to a third party.
Managing your communication preferences. You can unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

You can exercise these rights by contacting us using the details provided below. For information processed by Shopify, please visit https://privacy.shopify.com/en. You will not be discriminated against for exercising these rights.

Complaints

If you have any complaints about how we handle your personal information, please contact us. You also have the right to file a complaint with Canada's federal privacy regulator, the Office of the Privacy Commissioner of Canada (OPC). As our business is established in Portugal, you may also contact the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

International Transfers

We may transfer, store and process your information outside your country of residence, including in Portugal, where our team is based. Where information is transferred outside the European Economic Area, we rely on recognized mechanisms, such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the "Last updated" date.

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