Refund policy

At Bowrose (bowrose.com), your satisfaction is our priority. This policy explains our return, refund and cancellation conditions, in accordance with applicable Canadian consumer protection laws.

Returns

You may request a return within 30 days of the delivery date. To start the process, simply contact our customer service team at: support@bowrose.com

Return shipping costs are the responsibility of the customer, except where the item is defective, damaged, incorrect or does not match its description. In those cases, we cover the return shipping costs.

Exchanges

We accept exchanges. Contact our customer service team and we will help you arrange your exchange.

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. You are entitled to a repair, replacement or refund if a product is defective, unsafe, significantly different from its description or does not meet acceptable quality standards.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, your refund will be processed within 7 business days. The amount will be refunded to the original payment method used for your order. You will receive an email confirmation once your refund has been completed. Processing times may vary depending on your bank or payment provider.

Return Conditions

Items must be returned in their original packaging, including all accessories.
Products must be unworn and in their original condition, except where inspection is necessary.
Items must be packed carefully to prevent damage during return shipping.
If items are returned worn, damaged or incomplete beyond reasonable inspection, a partial refund or a deduction for diminished value may apply, to the extent permitted by law.

Liability

We are not responsible for delays or damage that occur while a return is in transit. We recommend that you check your order within 24 hours of delivery and let us know about any issue as soon as possible.

Return Method

Returns are accepted by mail or courier only.
Return shipping for defective, damaged or incorrect items is covered by us.
All other returns are at the customer's expense.

Customs Duties and Import Taxes

Any customs duties, import taxes or brokerage fees are the responsibility of the customer and must be paid at the time of delivery. These amounts are non-refundable.

Change of Address

If you need to update your delivery address, please contact us immediately at: support@bowrose.com

We will make every reasonable effort to update your details, but we cannot guarantee changes once an order has already been processed.

Undelivered Orders

If an order is returned to us due to an incorrect address, refused delivery or failure to collect it from a pickup point, we reserve the right to charge additional return and reshipping costs.

Important Note About Our Address

Our head office address is not a return address. Returns sent without prior approval may not be received or processed.

All returns must be approved by our customer service team before you send any item.

Your cart is empty

YOUR CART

Total